ISO 9001:2008, Quality Management System
The ISO 9000 family addresses various aspects of quality management and contains some of ISO's best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer's requirements, and that quality is consistently improved.
There are many standards in the ISO 9000 family, including:
ISO 9001:2008 – sets out the requirements of a quality management system
ISO 9000:2005 – covers the basic concepts and language
ISO 9004:2009 – focuses on how to make a quality management system more efficient and effective.
ISO 19011:2011 – sets out guidance on internal and external audits of quality management systems.
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